Money Back Guarantee
We do everything in our power to make each logo design project an absolute winner. You receive multiple sample designs, unlimited revisions, great customer service and a commitment to excellence that combine to produce stellar logo designs. We are so confident in our team and our approach that we offer a very special guarantee in our Pro Logo and Premium Logo Packages.
'Logo Co' offers an unrivaled 100% money back guarantee on logo design services. If you aren't satisfied with our work, we will refund every penny you spent on your logo. We don't subtract any processing fees and we don't make you jump through hoops. If you don't like it, you get your money back.
That guarantee helps inspire us to do the best possible logo design work while providing our customers with a great sense of comfort and security. Over 99% of our customers are more than satisfied with the logos we design.
If you aren't happy with the design itself or if you aren't happy with the design process, you simply need to advise us of that fact during the development of your logo design. We will work and revise till you are 100% satisfied. Or else, if you opt to exercise your rights under the guarantee, we will refund your money with NO Administrative Charges deducted whatsoever. It's that simple.
There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can't provide a refund:
|1.||If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.|
|2.||If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of Logo Co management.|
|3.||If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.|
|4.||If you purchased a "Special Offer" that does not constitute one of our standard packages as advertised.|
|5.||Once you have taken final delivery.|
Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit.
Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any Basic concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our designs even as design reference.
If you have any additional questions about our guarantee policy, please feel free to ask.